Terms of Service

Last updated: July 2026

Overview

This website is operated by noosh.studio, a sole proprietorship based in Bern, Switzerland. Throughout the site, the terms "we", "us" and "our" refer to noosh.studio. noosh.studio offers this website, including all information, tools and Services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service, including those additional terms and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, and contributors of content.

Please read these Terms carefully before using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree, you may not access the website or use any Services.

Any new features or tools added to the store are also subject to these Terms. We may update these Terms at any time by posting changes to our website. Your continued use of the site after changes are posted constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you.

Section 1 — Online Store Terms

By agreeing to these Terms, you confirm that you are at least 18 years old, or that you have the consent of a parent or legal guardian to use this site.

You may not use our products for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction, including copyright laws. You must not transmit any worms, viruses, or code of a destructive nature. A breach of these Terms will result in immediate termination of your access to our Services.

Section 2 — General Conditions

We reserve the right to refuse Service to anyone, for any reason, at any time.

Content you submit (not including payment information) may be transmitted unencrypted over various networks and may be adapted to technical requirements of connecting networks or devices. Payment information is always encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without our express written permission.

Headings in this agreement are for convenience only and do not affect these Terms.

Section 3 — Accuracy, Completeness and Timeliness of Information

We are not responsible if information on this site is inaccurate, incomplete or outdated. Material on this site is provided for general information only and should not be relied upon as the sole basis for decisions. Any reliance on this material is at your own risk.

This site may contain historical information, which is provided for reference only. We reserve the right to modify site content at any time without obligation to update it.

Section 4 — Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service, or any part of it, at any time without notice, and shall not be liable for any such modification, price change, suspension or discontinuation.

Section 5 — Products and Services

Certain products may be available exclusively online and in limited quantities. Products are subject to return or exchange only in accordance with our Return Policy.

We make every effort to display product colors and images accurately, but cannot guarantee that your device's display will be fully accurate. Handcrafted candles may show natural variation in colour, texture or shape, which is part of their handmade character.

We reserve the right, but are not obligated, to limit sales of our products to any person, geographic region or jurisdiction, and to limit quantities offered. Product descriptions and pricing are subject to change at any time without notice.

Section 6 — Accuracy of Billing and Account Information

We reserve the right to refuse or cancel any order, and to limit quantities purchased per person, household or order. If we cancel or change an order, we will attempt to notify you using the contact information provided at the time of order.

You agree to provide current, complete and accurate purchase and account information, and to promptly update this information as needed.

For more details, see our Return Policy.

Section 7 — Optional Tools

We may provide access to third-party tools over which we have no control. Such tools are provided "as is" and "as available", without warranties of any kind. Your use of any optional third-party tools is at your own risk, and you should review the relevant third party's own terms.

Section 8 — Third-Party Links

Certain content or links on this site may direct you to third-party websites not affiliated with us. We are not responsible for the content, accuracy, products or services of any third party, and are not liable for any harm arising from your use of third-party websites.

Section 9 — User Comments, Feedback and Other Submissions

If you send us comments, suggestions, or other materials, whether requested or not, you agree that we may use, edit, publish and distribute them without restriction or compensation. We are under no obligation to keep such submissions confidential or to respond to them.

You agree that your submissions will not violate any third party's rights (including copyright and privacy) and will not contain unlawful, abusive or obscene material, or malware. You are solely responsible for the content and accuracy of your submissions.

Section 10 — Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 11 — Errors, Inaccuracies and Omissions

Our site may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability. We reserve the right to correct these and to update or cancel orders based on inaccurate information, including after an order has been submitted.

Section 12 — Prohibited Uses

You are prohibited from using this site: for any unlawful purpose; to violate any applicable regulations or laws; to infringe our intellectual property or that of others; to harass, abuse or discriminate against any person; to submit false or misleading information; to transmit viruses or malicious code; to collect or track others' personal information without consent; to spam, phish or scrape the site; or to interfere with the security of the Service. We reserve the right to terminate your access for any violation of these prohibitions.

Section 13 — Disclaimer of Warranties; Limitation of Liability

We do not guarantee that use of our Service will be uninterrupted, timely, secure or error-free, or that results obtained through the Service will be accurate or reliable.

Your use of the Service is at your own risk. The Service and all products delivered through it are provided "as is" and "as available", without warranties of any kind, to the extent permitted by law.

To the maximum extent permitted by Swiss law, noosh.studio and its owner shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service or any product purchased through it.

This limitation does not apply to damages caused by our gross negligence or wilful misconduct, in accordance with Article 100 of the Swiss Code of Obligations, for which our liability cannot be excluded or limited.

Section 14 — Indemnification

You agree to indemnify and hold harmless noosh.studio, its owner, and any associated agents or service providers from any claim or demand, including reasonable legal fees, arising from your breach of these Terms or your violation of any law or third-party right.

Section 15 — Severability

If any provision of these Terms is found unlawful, void or unenforceable, that provision will be enforced to the maximum extent permitted by law and severed from these Terms, without affecting the validity of the remaining provisions.

Section 16 — Termination

Obligations incurred prior to termination survive the termination of this agreement. These Terms remain in effect until terminated by you or by us. You may terminate by ceasing to use our site. We may terminate or restrict your access at any time if we believe you have violated these Terms, without affecting amounts already owed.

Section 17 — Entire Agreement

Our failure to enforce any right or provision of these Terms does not waive that right or provision. These Terms, together with any policies posted on this site, constitute the entire agreement between you and us regarding the Service, superseding any prior agreements or communications.

Section 18 — Governing Law and Jurisdiction

These Terms and any separate agreements under which we provide you Services are governed by the substantive laws of Switzerland, to the exclusion of its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG).

The exclusive place of jurisdiction for any dispute arising from or in connection with these Terms is Bern, Switzerland, to the extent permitted by law. Mandatory consumer protection provisions granting consumers the right to bring proceedings at their place of residence remain reserved.

Section 19 — International Orders and Customs

Switzerland is not part of the European Union customs union. Orders shipped to the European Union or other countries outside Switzerland may be subject to import duties, customs fees, and local taxes, which are the responsibility of the recipient and are not included in our product prices or shipping costs. We recommend checking with your local customs office for further information before placing an order.

Section 20 — Changes to Terms of Service

You can review the most current version of these Terms at any time on this page. We may update these Terms at our sole discretion by posting changes to our website. Your continued use of our site or Service after changes are posted constitutes acceptance of those changes.

Section 21 — Contact Information

Questions about these Terms of Service should be sent to us at hello@noosh.studio.

noosh.studio 3007 Bern, Switzerland hello@noosh.studio