Shipping and Local Pick-Up

Shipping within Switzerland

All of our candles are made to order.
Please allow 3–5 working days for your order to be dispatched, plus 1–2 working days for delivery with Swiss Post. A tracking number is included in the dispatch email.

Pick-Up your order in Bern

This option may not always be available. Please check availability at checkout.

You can pick up your order at a partner store in Bern. Your order will be ready within 3–5 business days. You will receive an email with all the details as soon as it is ready for pick-up.

If you need any further information or assistance, please contact us at hello@noosh.studio.

Europe

At the moment, our online shop ships within Switzerland only.

For private customers in the EU:
due to the EU General Product Safety Regulation (GPSR), we are currently unable to ship directly to private customers in the EU. Please get in touch at hello@noosh.studio. We are happy to let you know when this changes or to point you to a retailer near you.

For retailers in the EU:
we welcome wholesale orders from shops in the EU. As the importer, your shop acts as the EU responsible person under the GPSR. On request, we label each candle individually with your shop’s details and the safety information in your country’s language. Please contact us at hello@noosh.studio before placing your order so we can prepare the labels.

All candles are made to order. Please allow 3–5 working days for dispatch and up to 7 additional working days for delivery, depending on local shipping times and customs. Shipping costs are calculated by weight. Import duties and customs fees are paid by the recipient. A tracking number is included in the dispatch email.