Shipping, Pick Up & Returns

SHIPPING SWITZERAND

FREE shipping on orders over CHF80.- within Switzerland and Fürstentum Liechtenstein | change shipping cost options at checkout.

All of our candles are made to order.
Please allow up to 3-5 working days for your order to be dispatched within Switzerland and Fürstentum Liechtenstein + 1 working day for Post Pac Priority shipping.
A tracking number will be included in the dispatch email to track your parcel

Post Pac Priority up to 2kg CHF 6.-
PostPac Priority up to 10kg CHF 9.-
PostPac Priority up to 30kg CHF 21.-

 

LOCAL PICK UP - Bern, Switzerland

You can pick up your order directly at our studio in 3007 Bern, Switzerland. Your order will be ready within 3-5 business days - you will get a notification per email as soon as your order is ready to be picked up with all information needed.

Pick up timeslots (may vary - updated timeslots will be included in your email):

Mondays 16:00 - 18:00
Tuesdays 16:00 - 18:00
Wednesdays 16:00 - 18:00


Please read the instructions in your order confirmation email.
Timeslots might change due to vacations or our schedule - all updated information regarding our timeslots will be provided in your order confirmation email.

If these timeslots do not work for you let us know via email: hello@noosh.studio

 

SHIPPING EUROPE

All of our candles are made to order.
Please allow up to 3-5 working days for your order to dispatch and up to additional 7 working days for your parcel to be delivered depending on local shipping durations.

Shipping costs may be weight dependant. Additional custom costs must be payed by customer.
A tracking number will be included in the dispatch email so you can track your parcel

Post Pac Standard Shipping

up to 0.5kg CHF 14.-
Post Pac Standard Shipping from 0.5kg - 1kg CHF 20.-
Post Pac Standard Shipping from 1kg - 2kg CHF 30.-
Post Pac Standard Shipping from 2kg - 5kg CHF 42.-
Post Pac Standard Shipping from 5kg - 10kg CHF 50.-
Post Pac Standard Shipping  from 10kg - 20kg CHF 60.-
Post Pac Standard Shipping  from 20kg - 30kg CHF 70.-

 

 

REST OF THE WORLD

currently not available.
Your destination is not on our list? Please contact us at hello@noosh.studio

 

RETURNS & REFUNDS

Our candles are handmade and may vary in color, appearance and may have smaller imperfections. 

We offer a 5-day return policy (business days).
To be eligible for a return, ordered products must be in same condition as received: unused and in its original packaging. 

 

RETURNS

We only accept exchanges for receiving damaged products. If you would like to exchange your candle please contact us first: hello@noosh.studio

 

DAMAGED PRODUCTS

Our candles are of delicate nature and it is possible that products may arrive damaged due to handlings while shipping. If you received damaged items please write us at hello@noosh.studio - we will immediately replace damaged items after receiving a photo of the damaged product.

 

REFUNDS

Refunds must first be approved. 
If your refund is accepted you will automatically be refunded on your original payment method. This may take some time for your bank / credit card company to process.

 

IF YOU HAVE ANY FURTHER QUESTIONS, PLEASE DON'T HESITATE TO CONTACT US!

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