Shipping policy
Shipping Policy
Last updated: July 2026
Processing time
All candles are handcrafted and hand-poured in our studio in Bern. Please allow 2–4 business days for your order to be prepared and packed before it ships. During busy periods (such as the holiday season), processing may take slightly longer, we'll always try to keep you informed.
Shipping zones and costs
Switzerland
| Order value | Standard (B-Post) | Express (A-Post) |
|---|---|---|
| Under CHF 80 | CHF 6.00 | CHF 9.00 |
| CHF 80 and above | Free | CHF 9.00 |
- Standard (B-Post): 2–5 business days
- Express (A-Post): faster delivery, available for CHF 9.00 regardless of order value
Europe
Shipping costs to the European Union and the rest of Europe are calculated based on the total weight of your order:
| Weight | Price |
|---|---|
| 0–0.5 kg | CHF 14.50 |
| 0.5–1.0 kg | CHF 20.50 |
| 1.0–1.5 kg | CHF 25.50 |
| 1.5–2.0 kg | CHF 30.50 |
| 2.0–5.0 kg | CHF 36.00 |
| 5.0–10.0 kg | CHF 52.00 |
| 10.0–15.0 kg | CHF 59.00 |
| 15.0–20.0 kg | CHF 65.00 |
| 20.0–25.0 kg | CHF 71.00 |
| 25.0–30.0 kg | CHF 76.00 |
Estimated delivery time: 5–8 business days after your order has shipped.
noosh.studio currently ships to Switzerland and parts of Europe. If you are located elsewhere and would like to place an order, please contact us at hello@noosh.studio and we'll do our best to help.
Tracking
Every order includes a tracking number, sent to you automatically once your package has shipped. Please keep an eye on your tracking status, especially if your parcel doesn't fit in your mailbox and needs to be collected from a local post office or pick-up point. We're not able to take responsibility for parcels that go unclaimed at a pick-up location.
Local pick-up in Bern
Local pick-up from our studio in Bern is available on a sporadic basis. Please contact us at hello@noosh.studio before placing your order to check current availability.
Customs and import duties (EU and international orders)
Switzerland is not part of the European Union customs union. Orders shipped to the EU or other countries outside Switzerland may be subject to customs duties, import taxes, or other fees charged by your local authorities upon arrival. These costs are the responsibility of the customer and are not included in our product prices or shipping costs. We recommend checking with your local customs office if you have questions before ordering.
Packaging
Our candles are packaged with care, using recycled tissue paper and, where possible, recycled packaging materials from our suppliers.
Return of packaging materials for reuse is currently available for wholesale customers only. If this is something you're interested in as a retail customer, feel free to reach out to us.
Studio closures
We occasionally close the studio for holidays or breaks. Closure dates are currently determined on a case-by-case basis, we always announce them on our website and social channels with advance notice before they begin. Orders placed during a closure will be processed once we're back.
Lost or damaged parcels
If your package arrives damaged, or hasn't arrived within the expected delivery window, please contact us at hello@noosh.studio as soon as possible. Please keep your receipt or proof of purchase and send it to us along with your order details. We'll look into it and arrange either a reshipment or a replacement, depending on the situation.
Wholesale orders
This policy applies to retail (B2C) orders only. Wholesale and business orders are subject to separate shipping terms, agreed at the time of order or through our Faire storefront.